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d o t logo United States Department of Transportation
NCCDB National Consumer Complaint Database

Use the links below to start
filing a complaint against a:

  • Moving company
  • Bus company
  • Truck company or cargo tank facility
  • ELD Provider
  • Medical review officer
  • Substance abuse professional
IMPORTANT: If this is a safety emergency, please call 911 immediately.

It takes about 15 minutes to file a complaint.

  • Filed complaints are used to help FMCSA determine which companies to investigate and will become part of a company's permanent record.
  • Complaints may be used for research purposes.
  • FMCSA may contact you for more information if further action is deemed appropriate.
I am a...
Consumer
This includes people who have:
  • Used interstate movers, brokers, or auto haulers
  • Ridden a bus, limousine, or motor coach as a passenger
  • Witnessed a safety problem on the road
  • Received shipment of hazardous materials
File a Complaint
Driver
This includes people who:
  • Operate trucks and buses
  • Work for a truck or bus company in another role (e.g., safety manager)
File a Complaint
Industry Professional
This includes people who have:
  • Bus and truck companies
  • Shippers
  • Insurers
  • Brokers
  • Owner-operators
  • Consortia/third-party administrators
  • Purchasers and users of cargo tanks
File a Complaint

ABOUT COMPLAINTS

Time to complete a complaint includes the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. All responses are voluntary. OMB Control Number assigned pursuant to the Paperwork Reduction Act: 2126-0067.

Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: The Division Chief, the Commercial Enforcement and Investigations Division, Federal Motor Carrier Safety Administration, MC-SEI, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.

Other Resources:

Contact:

You can also call 1-888-DOT-SAFT (1-888-368-7238)
from 8:00 a.m.-8:00 p.m. Eastern Time
Monday-Friday to file a complaint
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