Why is the Complaint ID field blank?
A Complaint ID is only generated once the complaint has been submitted. You will be able to see the complaint ID after clicking “Submit.”
Should I keep the Complaint ID Number for my records?
Yes, please keep the complaint ID number on hand for future reference, and also
print out a copy of your complaint and file it in a safe place.
Should I print a copy of my complaint?
Yes, print a copy of the complaint, and file it in a safe place. For privacy reasons, you will not be able to see your complaint after submission; printing your complaint will allow you to refer to it later. Keeping your complaint ID will let you verify that your complaint has been submitted, and it’s current status, but you will not be able to see the complaint itself.
Who can I contact about my complaint?
You can call our toll free hotline at 1-888-DOT-SAFT (1-888-368-7238), available
from 8:00 AM – 8:00 PM ET, Monday through Friday, Eastern Time.
How quickly will my complaint get processed?
A complaint is reviewed within 24 hours after it has been entered into the NCCDB.
A complaint filed on a Holiday or Friday would not be reviewed until the next business
What happens after I submit my complaint?
A safety complaint is examined for the requirements described under 49 CFR section 386.12. It is forwarded to the appropriate
FMCSA Division Office for review. The FMCSA investigates all complaints alleging
any substantial violation of the Federal Motor Carrier Safety Regulations, Federal
Motor Carrier Commercial Regulations, or Hazardous Materials Regulations, which
are timely, non-frivolous, and jurisdictional. The complaint information is entered
into the carrier's record and the appropriate action is taken.
An ADA complaint is provided to FMCSA Headquarters staff for review and appropriate
action. The specific circumstances will determine whether intervention may be conducted
by FMCSA or the Civil Rights Division of the Department of Justice.
A service complaint is provided to the FMCSA Division Office for review. The complaint
information is entered into the carrier’s record and the appropriate intervention
How will FMCSA follow-up with me?
If FMCSA conducts an investigation, we will provide you with timely notice of the
findings. Because circumstances vary, there is no specific timeline for our follow-up
with you that is applicable for all complaints.
What happens if I lose the complaint ID number?
Complainants can use the toll free hotline at 1 888-DOT-SAFT (1-888-368-7238), available
from 8:00 AM – 8:00 PM ET, Monday through Friday, Eastern Time. You will be asked
for your name and address, and the complaint ID number will be provided to you.
What happens if I lose the copy of my complaint?
A complainant requesting a copy of his or her complaint is asked to contact FMCSA's
Freedom of Information Act Office (FOIA). The FMCSA FOIA Hotline number is (202)
366-2960, but you can also send an email to FOIA2@dot.gov.
To learn more about FOIA requests, please visit our Web site at
What if I choose to sue or press charges against the motor carrier?
The FMCSA does not have the authority to intercede on behalf of passengers in civil
actions seeking monetary damages. If you choose to take legal action, information
about the passenger carrier's agent for process service is available on our Web
site at http://li-public.fmcsa.dot.gov.
A process agent is a representative upon whom court papers may be served in a legal
action against a passenger carrier.
Regarding ADA complaints under Title III of the Americans with Disabilities Act,
the Department of Justice (DOJ) has responsibility for litigation on the Government's
behalf in enforcing the ADA or section 504 of the Rehabilitation Act of 1973. This
may be based upon either a referral of a finding of willful noncompliance by DOT,
or by intervention in a privately filed lawsuit. [42 U.S.C. § 12133, 29
U.S.C. § 794a].
You may also file a complaint (lawsuit) in State or Federal court. While there are
no deadlines for filing an ADA Title III complaint with either DOT or DOJ, there
are deadlines for filing complaints in court. These deadlines differ in each State
so be sure to contact the appropriate Clerk of Courts office to answer questions
related to their filing requirements.
Do I still need to file a complaint if I pursue a civil action?
Your decision to file a complaint with FMCSA using the NCCDB does not affect your
right to pursue a civil action. One action has no effect upon the other. However,
it is helpful for FMCSA to be aware of whether you have filed or plan to file a
civil court action, and whether you have filed or plan to file a complaint with
another Federal Agency regarding the incident.