Welcome to the Consumer Complaint Website and Hotline regarding: Passenger Carrier, Household Goods, Commercial Motor Vehicles, Safety Violations and Hazardous Materials

Log In to Access NCCDB

If you are not an authorized user (FMCSA, State Partner, or motor carrier / broker), please return to the NCCDB home page.

If you need assistance you can use the toll free hotline 1-800-832-5660, available from 8:00am - 8:00pm, Monday through Friday Eastern Time.

Go to the FMCSA Portal to log in

How to Log In via the FMCSA Portal

To protect your data and make access more secure, the NCCDB web system now requires multifactor authentication. Users will no longer enter a Portal user ID and passwords or a U.S. DOT Number and PIN.

1. Step One Visit https://portal.fmcsa.dot.gov.
2. Step Two Select the appropriate login method.
   • DOT Employees and Contractors: select MyAccess.
   • Motor Carriers and State Partners: select Login.gov.
3. Step Three After logging in to the FMCSA Portal, select "NCCDB" from the “Available FMCSA Systems” list, then click the “Go” button to launch NCCDB. If NCCDB is not in your Available FMCSA Systems, you can request access in the FMCSA Portal (Account Management - MyProfile).

FMCSA is using Login.gov to allow you to sign in to the NCCDB web system safely and securely.

About Login.gov

Why do I need a Login.gov account?

Login.gov allows non-Federal users, including motor carriers and State enforcement, to sign in to the NCCDB web system safely and securely. You will use your Login.gov username (email address) and password each time you log in to the NCCDB web system.

Note: Federal employees and contractors do not need a Login.gov account, use the link above to log in via MyAccess using your PIV card.

If I already have a Login.gov account, do I need to create a new one?

No. If you already have a Login.gov account, for example to access a different government system, you can log in using your existing Login.gov account to access the NCCDB web system.

How do I create a Login.gov account?

For instructions, visit https://www.fmcsa.dot.gov/mission/information-systems/how-create-your-logingov-account.

What should I do if I am having problems creating or logging in to my Login.gov account?

Motor carrier and company users: call 1-800-832-5660 or submit a question through https://www.fmcsa.dot.gov/registration/ask-fmcsa.

State and Local Enforcement Users: call FMCSA by dialing 617-494-3003 (Option 1) or email fmctechsup@dot.gov.