Who is your complaint against?

Select the entity below against which you would like to file a complaint. Once you select the entity, you can select the type of complaint.

Moving Company

Is your complaint about a moving company or broker that you hired for a personal household move across state lines? This may also involve the transportation of a personal automobile.

Truck Company

Is your complaint about witnessing truck or driver safety concerns? This could include a truck speeding or driving recklessly, or a cargo tank leaking or not properly secured.

Bus Company

Is your complaint about a bus trip? For example, did you experience inadequate service, unsafe conditions, or a violation of the Americans with Disabilities Act (ADA) during the trip or ticketing process.

Incident Information

Job Number
Pickup Date*
Origin Address
Origin City*		*
Origin Zip*


Delivery Date
Destination Address
Destination City*		*
Destination Zip*

If your complaint does not involve a specific move or route, check here to bypass the above section. E.g. This would apply if you are reporting a company who does not have authority to operate from FMCSA.

Incident Description (Maximum 4000 Characters) *

Additional Information (please answer the following questions) *

Was at least 48 hours advanced notice provided to the carrier about the need for accessible transportation?

Yes

N/A

Did the bus have an elevated passenger deck above a baggage compartment?

Yes

Please indicate the type of mobility device being used:

Wheelchair

Other type of mobility device

N/A

Select All Allegations that Apply

! Hostage Goods Allegations: All fields must be completed to submit your complaint as a hostage goods complaint and you may need to provide the documents listed below. In addition, the moving company must currently be holding your goods to qualify as a hostage goods complaint. If you paid a higher amount to get your goods delivered, your complaint should be filed under the Estimates/Final Charges type.

If you cannot provide the information required for a hostage good complaint, you may submit your complaint under the Estimates/Final Charges complaint type.

For assistance determining the correct category for your complaint, please call 1-888-DOT-SAFT (1-888-368-7238).

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Contact Information

Providing us with your email or mailing address in addition to your name and phone numbers helps us effectively investigate your complaint.

I am filing this complaint on behalf of someone else

Complainant Information

First Name* Last Name*

Email Phone*

Address 1 Address 2

City State

Zip Country

Privacy Option

Company Information

The Search function below will search for the company(s) for your complaint. If your company does not show up on the list, it will presents you the function to "Enter Company Information".

Search Moving Companies

Search All Companies

Enter Company Information

Name*
Address
City		State
Zip		Country
Email		Phone

File Upload

If desired, please upload any supporting documents. Acceptable Document Types: DOC, DOCX, XLS, XLSX, GIF, JPEG, JPG, PDF, TIF, TIFF, TXT, WPD, ZIP, MSG, MP4, RTF, PNG, MPG, WMV and MOV (size limit 20MB)
File type not supported!	Description*

Supporting Documents

Review and Submit

Complaint ID:

Incident Information

Incident Date	Origin City	Origin State	Destination City	Destination State	Route/Job/Invoice #

Address Type	Address	City	State	Zip	Country

Bill of Lading Number (Job #): Pickup Date: Delivery Date:

Incident Description

Additional Information

Was at least 48 hours advanced notice provided to the carrier about the need for accessible transportation?

Did the bus have an elevated passenger deck above a baggage compartment?

Please indicate the type of mobility device being used:

Selected Allegations

Contact Information

Name	Email	Phone	Address
				Complainant
				Filer

Your company information

Company Type: Label Company Name: Label

US DOT #: Label

I am an employee of the reported company:

Privacy Option

Do you authorize FMCSA to disclose the contents of your complaint to the moving company in a notification letter?

Share my complaint [allegations only] with the bus, limousine or motor coach company

Include my contact information [name, address, etc.] with the complaint, to the bus, limousine or motorcoach company

Share the following portions of my complaint with the reported company:
Allegations only:
Allegations and my name, address, phone number, etc.:

Who is your complaint against?

Other Resources:

Contact:

First Name*			Last Name*
Email			Phone*
Address 1			Address 2
City			State
Zip			Country

Share my complaint [allegations only] with the bus, limousine or motor coach company
Include my contact information [name, address, etc.] with the complaint, to the bus, limousine or motorcoach company