National Consumer Complaint Database
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Glossary

 

B

Binding Estimate

N

Non-Binding Estimate

 

O

Order for Service

 

P

Primary Company

B Definition
 Binding Estimate  An agreement made in advance with your mover, which guarantees the total cost of the move based upon the quantities and services shown on the estimate.
N Definition
 Non-Binding Estimate  This is what your mover believes the cost will be, based upon the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the mover. The final charges will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect. You must be prepared to pay 10 percent more than the estimated charges at delivery (110 Percent Rule).
O Definition
 Order for Service  A document authorizing a mover to transport an individual shipper's household goods.
P Definition
 Primary Company  The primary company is the company that has been identified as primarily responsible for the violation. If the complaint has more than one company associated, use the radio button to indicate the primary company. If you are unable to make this distinction, make the best selection possible. Your complaint will be reviewed by FMCSA staff and adjusted if necessary.
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